Conciertos Guns N’ Roses y Kiss: procedure sanctionor contra One Entertainment | Noticias

La Secretaría Técnica de la Comisión de Protección al Consumidor N.° 3 del Indecopi announced the start of an administrative sanctioning procedure against the company One Entertainment, for allegedly infringing the Código de Protección y Defensa del Consumidor after the cancellation of the concert of Guns N’ Roses and the reprogramming of the event of the band Kiss.

And in the case of the Guns N’ Roses concert, the provider would have breached the norm to condition the return of the money for the entries, indicating that it would proceed 45 days after the massive concerts were resumed in the country; y, siempre que los usuarios hayan comunicado hasta el 15 de enero del 2021 que desean la devoluto, caso contrario solo podería acceder a vales para ser usados ​​en otros eventos.

And so, with respect to the reprogramming of the Kiss concert, the company would have infringed the code by not making available to users the option of refunding money for entries, indicating that the event was not canceled, and that, in consequence, los boletos se mantenían valides para una nueva fecha.

It should be noted that according to article 97 of the cited norm, when the delivery of the product or the provision of the service is not realized and its due opportunity, the consumers have the right to repair or replace the product, a new execution of the service, etc. la devoluto del monto paidado.

Fiscalization actions

Por su parte, the Dirección de Fiscalización del Indecopi realized two supervisiones oriented to verify the fulfillment of the provider’s obligations, tales como:

The realization of a new event or the return of the money paid.

Informar las medidas adoptedas frente a la imposibilidad de realizar los eventos.

Que los canales de atención habilitados sean idóneos para que los consumers present their questions and/or consultas.

La autoridad alertó a la empresa sobre posibles incomplimientos, sin embargo, esta no subsanó dichas conductas, por lo que se recomendó a la comisión el inicio de las acciones correspondentes.

Más and Andina:

(FIN) NDP/JJN

GRM

Published: 18/3/2022


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