Singapore Airlines Engineering Receives MRO Award For Airframe Work

  • Singapore Airlines Airbus A350-941 (2)

    Singapore Airlines

    IATA/ICAO Code:
    SQ/SIA

    Airline Type:
    Full Service Carrier

    Hub(s):
    Singapore Changi Airport

    Year Founded:
    1972

    Alliance:
    Star Alliance

    CEO:
    Goh Choon Phong

    Country:
    Singapore

As a primary provider of aircraft maintenance, repair, and overhaul (MRO) services in the Asia-Pacific region, Singapore Airlines Engineering Company (SIAEC) provides line maintenance services at more than 25 airports in 7 countries, as well as airframe, engine, and component services on some of the most advanced and widely used commercial aircraft in the world.


Given its clientele base of more than 80 international airlines and aerospace equipment manufacturers, it should be no surprise that SIAEC was recently awarded the 2022 ‘Asia MRO of the Year – Airframe’ Award by Aviation Week Network. SIAEC was chosen after being reviewed and scored award submissions by a panel of judges.

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Ng Chin Hwee, Chief Executive Officer of SIAEC, said:

“We would like to thank our valued customers and partners for their continuing trust, support, and collaboration. This recognition would not be possible without the teamwork of SIAEC’s dedicated staff and their relentless efforts in making SIAEC a trusted MRO partner of choice.”

What is the award specifically about?

The Aviation Week Network’s MRO Asia-Pacific Awards recognize the extraordinary work undertaken by MROs and those within the industry. For the Asia MRO of the Year award, there were three subcategories: Airframe, Engine, and Inventory Technical Management (ITM).

And every year, the judging panel changes to avoid biasedness, and this year’s judging panel consisted of:

  • Chief Executive Officer of Singapore Aero Engine Services Private Limited (SAESL), Simon Middlebrough,
  • Head of Technical and Executive Vice-President of BOC Aviation, Chris Gruener.
  • And Vice President of Maintenance & Engineering for China Southern Airlines, Jason Wang

Since SIAEC won the airframe category, Aviation Week Network’s judging panel looked at how the aerospace company used collaboration and innovation to contribute to its existing airframe MRO services and what impact such contributions have on its MRO capabilities. SIAEC’s Heavy Maintenance facilities currently comprise 6 hangars with 9 bays and a floor area of ​​approximately 56,000 square metres. Still, even these aren’t supposedly enough to win such an award, so let’s look at what could.

SIAEC’s airframe MRO consists of services such as scheduled checks, significant aircraft structural inspection and repair, modifications, and in-flight entertainment systems retrofitting, among others. Photo: Getty Images

What possible factors could have led SIAEC to win?

Since one of the primary focuses was on innovation, one uptake of innovation was when the company rolled out SmartMX, an engineer’s application providing information on the go, such as digital task cards and the booking and recording of equipment usage. Another example of SIAEC’s uptake of innovation was when it successfully adopted ‘Lean MRO.’

The method program enables SIAEC to eliminate nonproductive or unnecessary tasks from their process-event critical paths, improve maintenance team performance, increase the yield of scheduled maintenance actions, and increase supply chain effectiveness. Overall, the company’s turnaround time decreased, which created additional capacity.

And then, in February this year, SIAEC opened a new Aircraft Engine Services (AES) facility in Singapore, with the Lean Methodology program incorporated into its design. The opening of a new AES allowed SIAEC to perform engine Quick Turns, a Near-Wing capability that involves carrying out specific module replacement and repair without sending aircraft engines into shops for a complete overhaul. Quick Turns also minimize engine time off-wing, optimizing engine availability and reliability on on-wing.

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