A survey published by the corporate travel technology firm HRS and GBTA indicates that 54% of business travel buyers have perceived a “faster” or “much faster” recovery this year than they had anticipated. in Enero.
The survey also illustrated how returning to business travel after the pandemic has not always been easy, due to the high level of transport disruption this summer, with 77% of agents dedicating more hours to “solving problems”. Another significant change is the increase in the time these spend on data analysis, as 52% say they employ “much more time” or “much more time” in this task.
The study also shows how the new labor environment is affecting the purchase and acquisition of travel
Suzanne Neufang, CEO of GBTA, says: “It’s fantastic to see that business travel is regressing. Most providers and travel management companies continue to report increases in reservations every month. But as described in the survey, the evolution we have seen since the pandemic is driving a tremendous change in the entire business travel ecosystem. Travel management teams now have a wider range of problems that they address more than negotiating agreements with suppliers”.
The study also shows how the new labor environment is affecting the purchase and acquisition of travel, particularly around trends such as “hybrid” work and a reduction in office space. Incluso cuando las organizaciones reabren todas sus instalaciones, dos tercios de los compradors esparan que continúen las practica de trabajo hybrids.
Likewise, almost 40% of business travelers indicate that their company is hiring more remote workers than before the pandemic. The majority (79%) stated that this teleworking policy was beneficial for employee morale and 72% commented that it helped recruit talent.
The survey suggests that 71% would like to receive consolidated data on hotel reservations, meetings and shared work spaces, and 74% say that it would be easier for employees to reserve hotels and shared work spaces through a single platform .